Privacy Policy

Effective: February 25, 2026

ACE — Accurate Claims Examiner (“we,” “us,” or “our”) operates an AI-powered claim review platform that helps insurance professionals evaluate flood insurance claims. This Privacy Policy explains how we collect, use, disclose, and protect your information when you use our website and services.

1. Information We Collect

Account Information

When you create an account, we collect:

  • Name and email address
  • Password (stored in hashed form)
  • Phone number (optional)
  • Mailing address (optional)
  • Payment and billing information (for credit purchases)

Automatically Collected Information

When you access the Service, we automatically collect:

  • IP address
  • Browser type and version
  • Device information and operating system
  • Pages visited and features used
  • Date and time of access

Claim Review Data

When you submit documents for review, we process:

  • Uploaded PDF claim documents
  • Review results and AI-generated analysis
  • Custom rules and configurations you create

2. How We Use Your Information

We use collected information to:

  • Provide, operate, and maintain the Service
  • Process transactions and manage your account balance
  • Authenticate users and secure accounts
  • Perform AI-powered claim reviews on your submitted documents
  • Send important notices about your account, security alerts, and service updates
  • Respond to customer support requests
  • Detect, prevent, and address technical issues or abuse
  • Comply with legal obligations

3. Claim Documents

Important: Claim documents you upload are processed by third-party AI services for analysis. We transmit document content to AI providers solely for the purpose of generating your review report. We do not use your claim data to train AI models. Documents are stored securely and accessible only to you and authorized administrators.

4. Information Sharing

We do not sell your personal information. We may share information in the following circumstances:

  • Service Providers: With trusted third parties who help us operate the Service (hosting, payment processing via Square, AI analysis, email delivery)
  • Legal Requirements: When required by law, regulation, or legal process
  • Safety: To protect the rights, property, or safety of ACE, our users, or others
  • Business Transfers: In connection with a merger, acquisition, or sale of assets

5. Data Security

We implement appropriate technical and organizational measures to protect your personal information, including:

  • Encryption of data in transit (HTTPS/TLS)
  • Secure password hashing via ASP.NET Core Identity
  • HttpOnly, Secure, and SameSite cookie flags
  • CSRF protection on all form submissions
  • Rate limiting on authentication endpoints
  • Role-based access controls for administrative functions

While we strive to protect your information, no method of transmission over the Internet is 100% secure. We cannot guarantee absolute security.

6. Data Retention

We retain your account information for as long as your account is active or as needed to provide the Service. Claim review documents and results are retained for your access. If you request account deletion, we will remove your personal information within a reasonable time period, except where we are required to retain it for legal or legitimate business purposes.

7. Your Rights

Depending on your jurisdiction, you may have the right to:

  • Access the personal information we hold about you
  • Request correction of inaccurate information
  • Request deletion of your personal information
  • Object to or restrict certain processing activities
  • Export your data in a portable format

To exercise these rights, please contact us at contact@accurateone.ai.

8. California Privacy Rights (CCPA/CPRA)

If you are a California resident, you have additional rights under the California Consumer Privacy Act (CCPA) and the California Privacy Rights Act (CPRA):

  • Right to Know: You may request details about the categories and specific pieces of personal information we collect about you
  • Right to Delete: You may request that we delete personal information we collected from you
  • Right to Opt-Out: We do not sell or share your personal information for cross-context behavioral advertising
  • Right to Non-Discrimination: We will not discriminate against you for exercising your privacy rights

We honor the Global Privacy Control (GPC) signal as a valid opt-out request. See our Cookie Policy for details.

9. Cookies and Tracking

We use cookies and similar technologies for authentication and security. Essential cookies are required for the Service to function. We do not use third-party advertising or analytics cookies. For full details on the cookies we use, please see our Cookie Policy.

10. Children's Privacy

The Service is not directed to children under the age of 13. We do not knowingly collect personal information from children under 13. If you believe we have collected information from a child under 13, please contact us so we can delete it.

11. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of material changes by posting the updated policy on this page with a revised effective date. Your continued use of the Service after changes are posted constitutes acceptance of the updated policy.

12. Contact Us

If you have questions about this Privacy Policy or our data practices, please contact us at contact@accurateone.ai.

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